We realize how difficult it can be when you've sustained damage to your home and we’re committed to assisting you through the repair process.
Submitting a property claim:
|Step 1||First, contact your insurance company to determine the amount of funds needed to complete repairs and restore your home. When insurance funds are issued, the check will be made payable to you and Bank of America as the servicer of your loan.|
|Step 2||Then, contact us at 1.800.669.6607 for information on the claim check process. Bank of America may be able to release the check immediately, and if not, we'll ask that the check be signed and sent in for monitoring.|
In addition to the adjustor's report that you'll receive from your insurance company, you may be asked to submit specific documents to complete the claims process. These documents may expedite the claim check process:
- Certificate of Completion of Repairs Signed by customer.
- Signed and Completed W-9 from Licensed Contractor
- Release of Liens by Contractor This document is signed and notarized by your contractor to verify the final payment amount needed and to guarantee that, with payment, no liens will be placed on the property. If you've acted as your own general contractor or completed the work yourself, then please write "acted as own contractor".
Please fax all required documentation and any correspondence related to your claim to the Property Claims Department at 1.888.855.9562, or mail the information to:
Bank of America
Attention: Property Claims Department
Mail Code: CA6-919-02-45
400 National Way
Simi Valley, CA 93065
If you need further assistance, contact the Property Claims Department directly at 1.800.669.6607. We appreciate the opportunity to serve your home loan needs.