Call 1.800.669.6607
If your home has been damaged, we can help you recover.

It's easy to feel alone in the wake of a crisis, especially if your home or property has been damaged. But as a Bank of America customer, you're not alone. We're here to assist you, answer your questions and help you get back on track.

Here's how the claims process works:

Step 1Contact your insurance company to determine the amount of money you need to complete repairs and restore your home. When insurance funds are issued, the check will be made payable to you and Bank of America as the servicer of your loan.
Step 2Call us at 1.800.669.6607 for information on the claim check process. Bank of America may be able to release the check immediately. If not, we'll ask that the check be signed and sent in for monitoring.

In addition to the adjustor's report you'll receive from your insurance company, you may be asked to submit specific documents to complete the claims process.

These documents may help speed up the claim check process:

Please fax all required documentation and any correspondence related to your claim to the Property Claims Department at 1.888.855.9562, or mail the information to:

Bank of America
Attention: Property Claims Department
450 American Street
CA6-921-02-36
Simi Valley, CA 93065

If you have questions or need further assistance, we're here to help. Please call 1.800.669.6607 to talk one-on-one with a Property Claims specialist. Thank you for choosing Bank of America.


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