It's easy to feel alone in the wake of a crisis, especially if your home or property has been damaged. But as a Bank of America customer, you're not alone. We're here to assist you, answer your questions and help you get back on track.
Here's how the claims process works:
|Step 1||Contact your insurance company to determine the amount of money you need to complete repairs and restore your home. When insurance funds are issued, the check will be made payable to you and Bank of America as the servicer of your loan.|
|Step 2||Call us at 1.800.669.6607 for information on the claim check process. Bank of America may be able to release the check immediately. If not, we'll ask that the check be signed and sent in for monitoring.|
In addition to the adjustor's report you'll receive from your insurance company, you may be asked to submit specific documents to complete the claims process.
These documents may help speed up the claim check process:
- Certificate of Completion of Repairssigned by customer.
- Signed and Completed W-9 from Licensed Contractor
- Release of Liens by Contractorthis document is signed and notarized by your contractor to verify the final payment amount needed and to guarantee that, with payment, no liens will be placed on the property. If you've acted as your own general contractor or completed the work yourself, please write "acted as own contractor" on the notarized document.
Please fax all required documentation and any correspondence related to your claim to the Property Claims Department at 1.888.855.9562, or mail the information to:
Bank of America
Attention: Property Claims Department
Mail Code: CA6-919-02-45
400 National Way
Simi Valley, CA 93065
If you have questions or need further assistance, we're here to help. Please call 1.800.669.6607 to talk one-on-one with a Property Claims specialist. Thank you for choosing Bank of America.